Terms & Conditions

Last updated: 23.08.2026

1. Overview

By accessing or using the Service, you agree to be bound by these Terms & Conditions ("Terms"), our Privacy Policy, and our Cookie Policy. If you do not agree with any part of these Terms, you must not use the Service.

2. Definitions

• "Account" — a registered profile that allows access to additional features of the Service.
• "Applicable Law" — the laws, regulations, and legal requirements that apply to you based on your jurisdiction.
• "Company" (also referred to as "we", "us", or "our") — Red Phoenix Team, the operator of the Service.
• "Content" — any text, data, information, or materials displayed on or transmitted through the Service.
• "Force Majeure" — any event beyond our reasonable control, including but not limited to natural disasters, war, terrorism, pandemics, government actions, power failures, or internet disruptions.
• "Service" — the temporary email service operated by Red Phoenix Team, including the Website and all related features, tools, and APIs.
• "User" (also referred to as "you" or "your") — any individual who accesses or uses the Service, whether or not they hold an Account.

3. Introduction

These Terms & Conditions govern your access to and use of the temporary email service ("the Service") provided by Red Phoenix Team. By using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you are using the Service on behalf of an organisation, you represent and warrant that you have the authority to bind that organisation to these Terms.

4. Description of the Service

The Service provides temporary, disposable email addresses that allow you to receive emails without disclosing your personal email address. Key characteristics of the Service include:

• Temporary email addresses are generated on demand and expire automatically after a set period (currently 30 minutes).
• Emails received at temporary addresses are stored only for the duration of the address's lifespan and are permanently deleted upon expiry.
• No signup or registration is required to use the free tier of the Service.
• On our paid plan, addresses are persistent: they do not expire, and the mail delivered to them is not deleted on a timer. Section 8 sets out what you are charged for, how to cancel, and what happens to a persistent mailbox if the subscription ends.
• The Service includes a REST API for receiving mail programmatically. It is part of the paid plan and is intended to be used by businesses as well as by individuals.
• The Service is provided for convenience and privacy purposes. It is not intended to facilitate unlawful activity.

5. Your Relationship with Us

We commit to:

• Providing access to the Service in accordance with these Terms.
• Continuing to develop, improve, and introduce new features to the Service.
• Providing reasonable notice of any material changes to these Terms or the Service, where practicable.
• Taking reasonable steps to protect the security and integrity of the Service.

6. What We Expect from You

By using the Service, you agree to:

• Comply with these Terms and all Applicable Law.
• Accept and abide by our Privacy Policy and Cookie Policy.
• Understand and accept the temporary nature of the free tier — addresses created there, and everything delivered to them, are deleted automatically when the address expires. Persistent mailboxes on the paid plan are the exception; see sections 4 and 8.
• Use the Service responsibly and not for any purpose that is unlawful, harmful, or otherwise prohibited by these Terms.

7. Account Registration and Acceptable Use

Account registration is not required to use the free tier of the Service. Certain advanced features may require you to create an Account. If you choose to register an Account, you agree to:

• Provide accurate, current, and complete information during registration.
• Maintain only one Account per person. Creating multiple Accounts to circumvent restrictions or abuse the Service is prohibited.
• Keep your login credentials secure and confidential. You are responsible for all activity that occurs under your Account.
• Use the Service for your own purposes, or for those of the organisation you represent. Business and commercial use is permitted — that is what the paid plan and its API are for. Reselling the Service, or offering it onward to third parties as a product of your own, is not: see section 9.
• Notify us immediately if you become aware of any unauthorised use of your Account.

8. Paid Subscriptions, Billing and Cancellation

Alongside the free tier, the Service offers a paid plan ("Pro"). Pro is a recurring monthly subscription at the price shown on our Pricing page when you subscribe — currently $9 per month. The price and what the plan includes are shown to you on the payment page before any payment is taken.

Payment and renewal

• Payments are taken by Stripe, our payment processor, on a page hosted by Stripe. We do not receive or store your card details. Stripe's own terms and privacy policy apply to its handling of your payment information.
• The subscription renews automatically each month, and each renewal is charged to the payment method you gave Stripe, until you cancel it. There is no fixed minimum term.
• If we change the price of the plan, the new price applies from your next renewal, and we will tell you before it takes effect.

What the paid plan includes

• Persistent mailboxes, which do not expire — up to 10 at any one time.
• API access, subject to a limit of 1,000 emails received per day.

Current limits are always stated on our Pricing page. We may change them; where a change reduces what your plan includes, we will give you notice under section 18 and you may cancel.

Cancelling

You may cancel at any time, for any reason and without giving one, through the billing portal reached from your dashboard. Cancellation takes effect at the end of the period you have already paid for: Pro continues to work until that date, and no further payment is taken. You do not need to contact us to cancel, and we will not ask you why.

Refunds

Because cancelling leaves your access running to the end of the period you have paid for, we do not automatically refund the unused part of that period. This does not affect your statutory rights, which vary by country and which nothing in these Terms limits — including any right you have to cancel a distance contract and be refunded, and any right to a remedy where the Service was not as described. Nor does it prevent us from making a refund where we think one is right. If you believe you have been charged in error, or charged twice, contact us at the address in section 19 and we will put it right.

If a payment fails

If a renewal payment does not go through, Pro features are paused while the payment is outstanding. We do not delete your Account, your mailboxes, or the mail already in them. Update your payment method in the billing portal and the subscription resumes. Do not try to subscribe a second time while a payment is outstanding — a second subscription will not restore Pro, and our checkout will decline it and point you to the portal instead.

What happens when a paid subscription ends

Ending a subscription is not the same as deleting your Account, and we do not delete your data when you stop paying. Specifically:

• Your persistent mailboxes become dormant. They stop accepting new mail — a message sent to one is rejected, and the sender is told it was not delivered — but every message already delivered to them stays in your Account and remains readable to you.
• Your API keys stop authenticating for as long as Pro is inactive. You can still see them and revoke them at any time, because being able to revoke a credential must not depend on paying us.
• If you subscribe again, your mailboxes accept mail again and your existing API keys start working again. There is nothing you need to restore and nothing for you to ask us to re-enable.

If you want your data removed rather than kept, section 15 explains how to ask for your Account to be deleted.

9. Prohibited Activities

You agree not to engage in any of the following activities when using the Service:

• Using the Service for any unlawful purpose, including fraud, identity theft, phishing, or any activity that violates Applicable Law.
• Sending or facilitating the sending of unsolicited bulk email (spam), chain letters, or other forms of mass messaging using temporary addresses.
• Using temporary email addresses to harass, threaten, defame, or abuse any person or entity.
• Accessing the Service by automated means other than the API we provide for that purpose, or using automation to evade the rate limits, usage limits, or access controls that apply to your plan.
• Attempting to reverse-engineer, decompile, disassemble, or otherwise derive the source code of the Service.
• Interfering with or disrupting the integrity or performance of the Service, including attempting to overload servers or exploit vulnerabilities.
• Reselling, sublicensing, or redistributing the Service — including offering addresses or API access obtained through it to third parties as a product or service of your own — without our prior written consent. Using the Service in your own business is not covered by this restriction and needs no consent.
• Circumventing any security measures, access controls, or usage limits implemented by the Service.

10. Intellectual Property

All content, features, and functionality of the Service — including but not limited to text, graphics, logos, icons, software, and design — are owned by or licensed to Red Phoenix Team and are protected by applicable intellectual property laws.

We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service — including, on a paid plan, its API — for your own purposes or those of the organisation you represent, in accordance with these Terms. This licence does not include the right to resell or sublicense the Service, or to modify, reproduce, distribute, or create derivative works from any part of the Service without our prior written consent.

11. Disclaimers

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that the Service will be uninterrupted, error-free, or secure. Temporary email addresses and their contents are ephemeral by design and may be deleted at any time without notice. You acknowledge that you should not rely on the Service for the receipt or storage of important, sensitive, or time-critical communications.

12. Limitation of Liability

To the maximum extent permitted by Applicable Law, Red Phoenix Team and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, or goodwill, arising out of or in connection with your use of (or inability to use) the Service.

We are not responsible for any actions you take based on emails received through the Service. You acknowledge that emails received at temporary addresses may include unsolicited, misleading, or malicious content, and you agree to exercise your own judgement and caution.

In any event, our total aggregate liability to you for all claims arising out of or related to the Service shall not exceed the total amount you have paid to us in the three (3) months immediately preceding the event giving rise to the claim, or ten US dollars (US$10), whichever is greater.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by Applicable Law. If you are a resident of New Jersey (US), the limitations in this section apply only to the extent permitted under New Jersey law.

13. Service Availability and Force Majeure

We strive to keep the Service available at all times, but we do not guarantee uninterrupted or error-free operation. The Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control.

We shall not be liable for any failure or delay in performing our obligations under these Terms where such failure or delay results from a Force Majeure event. During such events, our obligations are suspended for the duration of the event.

14. Privacy and Data Protection

We take your privacy seriously. Our collection and use of personal data is governed by our Privacy Policy. We are committed to complying with applicable data protection laws, including:

• The UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.
• US state privacy laws, including the California Consumer Privacy Act (CCPA) and similar legislation in other states.
• The Canadian Personal Information Protection and Electronic Documents Act (PIPEDA).

We do not sell your personal data. For full details on how we collect, use, and protect your information, please refer to our Privacy Policy.

15. Termination

We reserve the right to suspend or terminate your access to the Service at any time, with or without notice, if we reasonably believe that you have breached these Terms or engaged in any prohibited activity.

You may stop using the Service at any time. If you hold an Account, you may request its deletion by contacting us at the address provided below. Upon termination, your right to use the Service ceases immediately, and any data associated with your Account may be deleted.

Cancelling a paid subscription is not termination of your Account and does not delete anything. Section 8 sets out what happens in that case.

16. Dispute Resolution and Governing Law

Informal Resolution

Before initiating any formal dispute resolution proceedings, you agree to first contact us at [email protected] and attempt to resolve the dispute informally. We will make reasonable efforts to resolve any dispute within thirty (30) days.

Arbitration

If informal resolution is unsuccessful, any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved through binding arbitration, rather than in court, except where Applicable Law requires otherwise. You agree that any arbitration shall be conducted on an individual basis and not as a class, consolidated, or representative action (a "class action waiver"), to the extent permitted by Applicable Law.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which you reside, without regard to conflict of law principles. If you are a resident of the United Kingdom or Canada, nothing in these Terms affects your statutory rights, including your right to bring proceedings in the courts of your country of residence.

17. Entire Agreement

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Red Phoenix Team regarding your use of the Service. They supersede all prior or contemporaneous agreements, communications, and proposals, whether oral or written, relating to the Service.

18. Changes to These Terms

We may update these Terms from time to time. When we make material changes, we will notify you by posting the updated Terms on the Website and updating the "Last updated" date. Your continued use of the Service after such changes constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically.

19. Contact Details

If you have any questions, concerns, or requests regarding these Terms or the Service, please contact us:

Red Phoenix Team
Email: [email protected]